Someone Puporsely Left Bad Reviews on My Facebook Page
Stressed nearly the negative reviews on your Facebook page? Use these tips to make yous experience better and grow from the experience.
Even the best businesses get negative reviews. Your well-adept processes tin can fail. A poor-quality product can sideslip through. A team member tin have a really bad day.
What should you exercise when you get negative reviews on your Facebook folio?
Should you lot ignore them? Should y'all delete them?
In this mail, we'll walk you through all the available options and take a wait at some best practices.
Handling Disquisitional Reviews
If you run a business, you are going to get unhappy customers. Information technology'due south a uncomplicated and unpleasant role of life.
How y'all handle the genuine criticism matters.
Sweeping it under the rug and ignoring it ever happened can erode client trust and stall your growth. Plus, they'll just go air their disgruntlement somewhere else.
If a reviewer bought your product or service and had a genuinely negative feel, information technology'south up to y'all to fix it equally best yous can. Mistakes happen. How you handle them defines your visitor'south culture and public perception.
When you go a 18-carat negative review, address the underlying issues, and handle information technology gracefully. What's upsetting the customer and where did the break in procedure occur?
These reviews give yous an opportunity to show that you are in concern for more than just sales. It'southward your chance to highlight that yous intendance almost your customers and their unique feel.
Come across how U.Chiliad. pub The Illicit Still handled the following negative review on its Facebook page:
Negative review on a Facebook Page example
If the review is critical yet constructive, acknowledge the customer's point of view and try to go to the bottom of the situation.
Some reviewers have experienced genuine bug. Maybe they were overcharged, the service took longer than acceptable, or the amenities were not as advertised.
Bottom line: The negative reviewers feel hurt and irritated.
Deleting these kind of reviews would not practice your concern whatsoever practiced.
Only, if yous work with them and find a reasonable compromise, you can earn their loyalty and support. If you lot want a review on Facebook engagement and earning that loyalty and support, grab our complimentary "Facebook 101" ebook.
Related Post: How to Remove a Folio from the Facebook Business organisation Managing director
Dealing With Other Kinds of Negative Reviews
Not all negative reviews y'all get will be constructive.
Depending on the blazon of business y'all run, some reviews may non exist directly related to your products and services.
How you handle those is ultimately upward to y'all and volition depend on your brand's values.
The Joy of Knitting, a yarn store based in Franklin, Tennessee, faced a similar situation around the time of the Women's March in Washington DC. The store's owner, Elisabeth Poe, felt that the march was counterproductive and expressed that on her Facebook page.
The post brought a slew of strong reactions including strong support and equally strong condemnation. This led to negative reviews from reviewers who strongly supported the Women's March and what it stood for but hadn't necessarily been to the store and dealt with it on a business level.
Because the reviews weren't direct linked to the concern, Elisabeth Poe removed them altogether.
If you hold strong beliefs that put you on either side of the political spectrum and strongly influence the way yous conduct your business, this situation may exist familiar.
Disabling the reviews altogether can help you shift the focus back to your products and services.
On the other hand, leaving the reviews up can serve equally a depict for customers that share your beliefs while keeping away ones you'd rather not deal with.
Simulated Reviews
You may get imitation reviews. (Trolls don't spend all their time just hanging out on Twitter.)
Read how this one local Boston business organisation received 100 negative reviews on its Facebook page in mere minutes.
How do you lot cope with the one-star reviews from people who aren't your customers?
If the review is but vitriol that has nothing to do with your products, breaks Facebook's standards, and adds zero value to your followers, request that Facebook removes that review.
These kind of reviews are spam. They are irrelevant and tin injure your business. Study them.
How to Report a Negative Review
You can't delete a negative spam or disrespectful review on your Facebook page, simply you can study information technology.
To report a review that doesn't adhere to Facebook'south Community Standards, go to the review and click on the card arrow in the top right hand corner.
Click on "report post" and follow the instructions.
Facebook only allows you to report written reviews, and so if you've only got low stars at that place's not much you can practice at this signal in time.
[Tweet "Want to remove a one-star review with no comment on your Facebook page? No tin can do."]
How to Disable Reviews
Fifty-fifty if Facebook's reporting system was working at peak efficiency, it but allows users to written report written reviews. This feature can be abused by competitors and bored people on the internet who don't like what you or your business organisation correspond.
Like The Joy of Knitting, Marker Wynimko, the wedding photographer behind Wynn Films, completely disabled the reviews on his page considering Facebook repeatedly ignored his requests to remove them.
At present, instead of relying on Facebook reviews, they use their Facebook pages every bit a means to communicate with fans, share valuable content, and update users of what's going on.
Untruthful reviews can exist incredibly damaging to small businesses that work difficult on building and maintaining a solid online reputation.
If your Facebook reviews are causing measurable harm to your business, consider disabling ratings and reviews on your Facebook page.
Go on Up With Facebook Reviews
A social media management tool like Agorapulse can help you pull your latest reviews into your social inbox so that you can answer, assign, or tag the review appropriately.
If y'all need to written report a review for some of the reasons mentioned in a higher place, yous'll take to exercise that natively on Facebook. But for virtually reviews, having the reviews in the same stream as your other messages and posts on your Page are extremely helpful and time-saving.
A successful social media account hinges on the trust between you lot and your followers.
If yous delete reviews only because they are negative, you are slowly eroding that trust and abandoning transparency for convenience.
Addressing poor client experiences to the best of your ability shows potential customers that you care
On the other hand, reporting irrelevant, abusive, and spam reviews to Facebook tin can help better the feel for the whole customs.
Get started on saving time and free energy on your own social media direction!
Cheque out our costless trial of Agorapulse to aid you schedule, track, and measure all your social media efforts.
Source: https://www.agorapulse.com/blog/negative-reviews-facebook-page/
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